CMAS Practice Test

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Question 1
Appropriate actions for dealing with angry patients can include all of the following EXCEPT:
A
remaining in control and speaking calmly
B
escorting the patient to a private area
C
listening to the patient's concerns
D
attempting to calm the patient
E
minimizing the patient's anger
Question 1 Explanation: 
Appropriate actions for dealing with angry patients include: attempting to calm the patient, listening to the patient's concerns, escorting the patient from a public area to a private area, and remaining in control and speaking calmly.
Question 2
The computer keyboard, scanner, and disk drives are considered:
A
None of the given answers are correct
B
software
C
utilities
D
output devices
E
input devices
Question 2 Explanation: 
Input devices allow for information to be added into the computer. Input devices include the computer keyboard, scanner, and disk drive.
Question 3
1 kilobyte of information is equal to approximately how many bytes?
A
10
B
(1/10)
C
1000
D
100
E
(1/1000)
Question 3 Explanation: 
1 kilobyte of information is equal to approximately 1000 bytes of information.
Question 4
Software applications that allow you to produce illustrations and photos for input onto medical documents:
A
Graphics software
B
Word processing software
C
Communication software
D
Database software
E
Presentation software
Question 4 Explanation: 
Graphics software enables information to be produced via illustrations/photos, making it the perfect tool to input an illustration into a medical report.
Question 5
In a medical office, postage scales are used to:
A
dictate and transcribe information
B
weigh envelops and packages for correct postage
C
make copies of documents
D
secure and stamp envelopes and packages
E
dispose of confidential papers
Question 5 Explanation: 
In a medical office, postage scales are used to weigh envelopes and packages for correct postage.
Question 6
Procedure and policy manuals for employees at an office or clinic should include which of the following information?
A
all of the given information must be included
B
facilities mission statement
C
dress code
D
payroll and benefits
E
job descriptions
Question 6 Explanation: 
Procedure and policy manuals for employees at an office or clinic should include the following information: facilities mission statement, dress code description, job descriptions, payroll and benefits information, information regarding disciplinary actions, orientation information, as well as information regarding holidays, leaves of absence, vacation days, and sick days.
Question 7
Which of the following is always appropriate when communicating with a blind patient?
A
Walk up to the patient to assist in any way
B
Pet the seeing-dog
C
provide complex teaching material in Braille
D
reach out and touch the patient to let them known where you are
E
Notify the patient when entering and leaving the exam room
Question 7 Explanation: 
When communicating with a blind patient it is appropriate to notify the patient when you are entering and leaving the room. Not all blind individuals are capable of reading Braille, so it is not safe to assume that they will be able to use teaching material in Braille.
Question 8
Medical offices often keep lists of local organizations for patients who require community services. These local organization include:
A
local health departments
B
all of the given answers are correct
C
immunization clinics
D
legal aid
E
alcoholism/addiction support
Question 8 Explanation: 
Medical offices often keep lists of local organizations for patients who require community services. These local organization can include: alcoholism/addiction support, legal aid, local health departments, and immunization clinics.
Question 9
When a physician records the information to be typed, it is called:
A
Scheduling
B
Translation
C
Transcription
D
Dictation
E
Preparation
Question 9 Explanation: 
A dictation is when a physician records the information to be typed out by the medical assistant.
Question 10
Incident reports in a medical office or clinic should be filed:
A
whenever the authorities request that a report be filed
B
only when the patient request for a report to be filed
C
only when the staff member requests for a report to be filed
D
whenever anything that can be considered liable occurs
E
at the discretion of the office manager
Question 10 Explanation: 
Incident reports in a medical office or clinic should be filed whenever anything that can be considered liable occurs.
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